Why Customer Experience?
Because it is the perfect synthesis of every business. Because it requires skills in organisational analysis, business process reengineering,digital/IT, sales models, communication, etc.
We have great knowledge and a great competence on commercial, operational and administrative processes because we all come from many years of significant experience gained working in multinational companies of services, manufacturing, mass distribution and digital/information technology. Each project is lived in the first person and we take on the responsibilities by doing, not just producing a powerpoint and an excel.
To gain great results in Customer Experience, you must dominate the reference models and practice in the field.
We have studied the reference models and continue to study them.
We do the practice every day with our Customer Quality Centers. So who are we? We are strategically operative allies for our Customers.