The voice of the customer goes through US. On all media.
Introduction to Engagement Operations
We identify with Engagement Operations all the activities of design, execution and improvement of the services provided through the Customer Quality Centers, structures specialised in the dialogue with customers through multi-media channels, all integrated (telephone, chat, mail, social, Wapp, …), and in Content Curation and Management activities.
For each engagement campaign, we foresee a pre-delivery phase (test) which allows us to analyse the project in the field (target, script, journey, …) and proceed with the delivery phase of the actual campaign (rollout) with greater awareness of the benefits expected from the campaign itself.
We guarantee maximum operational flexibility, ensuring scalability based on the variability of the volumes.