Featured case study

Why they hired us

To implement and manage live chat on the online store section with a volume of 5,000 unique daily visitors

What we have done

We have selected the provider, defined the engagement rules and managed all the online contact activity up to the purchasing stage

Objectives achieved

Increase in online sales: + 18%

facts image

In 7 years the number of adults with smartphones went from 27% to 78%.

(Source: ofcom.org.uk)

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