Featured Case Study

Why they hired us

To optimize the management of the Customer Service activities of the Italian headquarters, to build and deliver a training plan to ensure Customer satisfaction and improve the Customer Experience

To perform a lean reorganisation of the main European plant in Poland

What we have done

We analysed the processes and the relative governance systems, identified productivity, efficiency and service effectiveness KPIs and built models and measurement tools

Through a 12-month training course guided by the results and the expertise of the team, we have activated inter-functional worksites in “Agile” mode aimed at defining an executive plan shared by the entire organisation

Objectives achieved

Sales increase on the territory covered by the activity: + 10%

facts image

A study affirms that 66% of the British people do not understand the importance of manufacturing to the economy

(Source: themanufacturer.com)

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