Privacy and Cookie Policy

SUBJECT: Information on the protection of personal data (Legislative Decree 196/2003 e EU Regulation, n. 2016/679 – Revision December 2018

This Informati goes va Privacy Policy explains how to collect and process your personal data in relation to browsing the website www.customerexperienceitalia.it (“Site”).

In particular it explains the mode of handling of personal data acquired during browsing (navigation log and cookies) and other services connected to it, which provide for interaction with the user, such as filling out a form for the contact or email addresses on the site.

1. Identity and contacts of the data controller

The Data Controller is Customer Experience Italia srl with registered office in Via Ottavio Revel 16 10121 Turin – Italy | P. IVA 11041370013 (e-mail: xcseitalia@legalmail.it ).

2. Source, purpose and legal basis of the treatment navigation data

The informed systems and the software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties , but by their very nature could – through processing and association with data held by third parties – allow users to be identified. In this category of data includes IP addresses or domain names of computers used by users who connect to the site, the addresses in notation URI (Uniform Resource Identifier)of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response given by the server (good fi, error, etc.) and other parameters relating to the operating system and the user’s IT environment.

Cookies

Cookies are short fragments of text (letters and / or numbers) that allow the web server to store information on the client (the browser) to be reused during the same visit to the site (session cookies) or later, even at a distance of days (persistent cookies). Cookies are stored. based on user preferences , from the single browser on the specific device used (computer, tablet, smartphone).

Similar technologies, such as, for example, web beacons, transparent GIFs and all forms of local storage introduced with HTML5, can be used to collect information on user behavior and use of services.

Later in this document we will refer to cookies and all similar technologies by simply using the term “cookie”.

Based on the characteristics and use of cookies, we can distinguish several categories:

Strictly necessary cookies. These are cookies that are essential for the proper functioning of the www.customerexperienceitalia.it site and are used to manage the login and access to the reserved functions of the site. The duration of cookies is strictly limited to the work session (once the browser is closed they are deleted).

Technical cookies. Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide this service “(see Article 122, paragraph 1 of the Code). They are not used for other purposes and are normally installed directly by the owner or operator of the website. They can be divided into navigation or session cookies, which guarantee normal navigation and use of the website (allowing, for example, to make a purchase or authenticate to access restricted areas);

Analytics cookies, similar to technical cookies when used directly by the site operator to collect information, in aggregate form, on the number of users and how they visit the site; functionality cookies, which allow the user to navigate according to a series of selected criteria (for example, the language, the products selected for purchase) in order to improve the service provided.

Profiling cookies. Profiling cookies are aimed at creating user profiles and are used in order to send advertising messages in line with the preferences expressed by the same part of surfing the net. Due to the particular invasiveness that these devices may have in the private sphere of users, European and Italian regulations provide that the user must be adequately informed on the use of the same and thus express their valid consent.

By visiting a website you can receive cookies both from the visited site (“owners”), and from sites managed by other organizations (“third parties”). A notable example is the presence of “social plugins” for Facebook, Twitter, Google+ and LinkedIn. These are parts of the visited page generated directly by the aforementioned sites and integrated into the host site page. The most common use of social plugins is aimed at sharing content on social networks. The presence of these plugins involves the transmission of cookies to and from all the sites managed by third parties. The management of information collected by “third parties” is governed by therelated information to which please refer. Among third-party cookies, we also include certain components from Google Analytics, a web traffic analysis service provided by Google. Google Analytics can collect and analyze information on usage behavior anonymously. This information is collected by Google Analytics, which processes it for the purpose of drawing up reports on the websites themselves. This site does not use (and does not allow third parties to use) the Google analysis tool to monitor or collect personal identification information. Google does not associate the IP address with any other dataowned by Google nor seeks to link an IP address with the identity of a user.

Google may also communicate this information to third parties where this is required by law or where such third parties process the aforementioned information on behalf of Google.

Most internet browsers are set up to accept cookies automatically. You can find our cookies in your browser settings.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

At any time you can change or withdraw your consent from the ” Cookie declaration ” on our site for cookies that require consent.

Contact form or email

While browsing, in some parts of the Site, a contact form can be inserted for subscribing to a newsletter or to an event organized by Customer Experience Italia srl

Furthermore, the optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender ‘s address, necessary to respond to requests, as well as any other personal data included in the message. The data may also be used to create an archive for the purpose of sending future proposals or initiatives by e-mail

Customer Experience Italia srl based on a legitimate interest.

3. Legal obligations relating to the conference of personal data

Browsing data and some cookies are necessary for the operation of the Site, profiling cookies and the provision of personal data in the contact forms are optional and therefore there is no legal constraint.

4. Scope of data circulation

Where appropriate and in accordance with applicable laws and requirements, we can transmit your personal data, in various ways and for various reasons, to the following categories of subjects:

External service providers, acting on our behalf (including external consultants , business and professional partners, IT consultants and technical support staff who carry out audits and development activities on our IT systems);

External suppliers of IT services and document storage in outsourcing, where there is a suitable data processing agreement (or similar protections);

5. Methods of data processing

The data will be treated in a way that guarantees confidentiality, integrity and availability and all appropriate and reasonable measures will be taken to protect the personal information we have stored from improper use, loss or unauthorized access . To this end, a series of specific technical measures have been put in place and organized. Measures to deal with any suspected data breach are included .

6. Decision-making process based on automated treatment

In the treatment that Customer Experience Italia srl will carry out on personal data, there is no automated decision-making process that can produce legal effects concerning you or that significantly affects your person in a similar way.

7. Data retention period

Browsing data will be kept for short periods of time, with the exception of any extensions related to investigation activities. Cookies will be stored according to what is indicated in the “Cookie declaration”.

The data collected from the contact forms will instead be kept for as long as necessary to process the requests. Whenever you receive an email from Customer Experience Italia srl , you will still have the possibility – in case you no longer wish to receive communications and invitations from us – to request the deletion of your contact data .

8. Data retention period

The one acts and the preservation of personal data will be processed on servers located within the European Union owned by Customer Experience Italy srl and / or the Company’s third-appointed and duly appointed as data processors.

In any case, it is understood that Customer Experience Italia srl , if necessary, will have the right to move the management and / or storage of personal data to Italy and / or the European Union and / or non-EU countries. In this case, Customer Experience Italia srl ensures as of now that the transfer of non-EU data will take place in accordance with the applicable legal provisions by stipulating, if necessary, agreements that guarantee an adequate level of protection and / or by adopting standard contractual clauses. provided by the European Commission

9. Rights to the interested party

In relation to the processing of your personal data, in accordance with the following articles of the GDPR 679/2016 you have the right, where applicable, to ask Customer Experience Italia srl

  • Art.6 – revocation of consent : you can ask to revoke the consent given at any time ;
  • Art.15 – access : you can ask for confirmation whether or not there is a processing of data concerning you, as well as more clarifications regarding the information referred to in this information;
  • Art.16 – rectification : you can ask to correct or integrate the data you have provided us , if incorrect;
  • Art.17 – cancellation : you can request that your data be deleted, if it is no longer necessary for our purposes, in the event of revocation of consent or your opposition to processing, in the event of illegal treatment, or there is a legal obligation to cancel or refer to subjects under the age of sixteen.
  • Art.18 – limitation of treatment : you can request that your data be processed only for the purpose of storage, with the exclusion of other treatments, for the period necessary for the rectification of your data, in the event of illegal treatment for which you object to the cancellation, if you have to exercise your rights in court and the data we hold can be useful and, finally, in the event of opposition to the processing and a verification is underway on the prevalence of our legitimate reasons compared to yours.
  • Art.20 – portability : you can ask to receive your data, or to have it transmitted to another holder indicated by you, in a structured format, commonly used and readable by an automatic device.
  • Art.21 – opposition to the treatment : you can object at any time to the processing of your data, unless there are legitimate motions for proceeding with the processing that prevail over yours, for example for the exercise or our defense in court.
  • Art.22 – opposition to the automated decision-making process : you can object to the automated decision- making process, if the Owner carries out this type of treatment.

Furthermore, we inform you that you have the right to lodge a complaint against the Supervisory Authority, which in Italy is the Guarantor for the Protection of Personal Data http://www.garanteprivacy.it ).

At any time, you can request to exercise the previous rights to Customer Experience Italia srl ​​by contacting the email address of the data protection officer (DPO) dpo@customerexperienceitalia.it