The energy industry integrates power utility companies such as renewable energy and coal.
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Why they hired us
To reduce the churn rate, especially in the first post-acquisition months
What we have done
We identified the “vital” touchpoints and carried out an omnichannel (social, telephone and web) journey for onboarding, following the cooling-off period, to retain customers and reduce their negativity in the first 3-6 months
About 50% of Customers actively interact with the new journey
About 20% of respondents adhere to the specific initiative for long-term loyalty as forecasted in the journey
Renewable energy creates three times more jobs than the fossil fuel industry.