Featured case study

Why they hired us

To reduce the churn rate, especially in the first post-acquisition months

What we have done

We identified the “vital” touchpoints and carried out an omnichannel (social, telephone and web)  journey for onboarding, following the cooling-off period, to retain customers and reduce their negativity in the first 3-6 months

Objectives achieved

About 50% of Customers actively interact with the new journey

About 20% of respondents adhere to the specific initiative for long-term loyalty as forecasted in the journey

facts image

Renewable energy creates three times more jobs than the fossil fuel industry.


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