Alessandro Caprioglio
Began his career as a technology and processes consultant and worked as a Manager in service companies, gaining great expertise in the organization and management of Sales Channel and After Sales Service support activities.
Founder of Customer Experience Italia in 2013.
Giovanni Ferretti
Started as an organization analyst and later as a strategic advisor for a primary consulting company and worked in important production and service companies, with the role of Director in Operations, IT, Processes, Organization, Sales and Customer Operations. Expert in PM and Change Management. Lean Six Sigma Black Belt Certificate, PNL Master Practitioner and professional Coach nationally and internationally.
Why Customer Experience?
Because it is the perfect synthesis of every business. Because it requires skills in organisational analysis, business process reengineering,digital/IT, sales models, communication, etc.