The media industry is competitive, fast-paced and constantly changing, but can be amongst the most rewarding.
Featured case study
Why they hired us
To implement and manage live chat on the online store section with a volume of 5,000 unique daily visitors
What we have done
We have selected the provider, defined the engagement rules and managed all the online contact activity up to the purchasing stage
Objectives achieved
Increase in online sales: + 18%
In 7 years the number of adults with smartphones went from 27% to 78%.
(Source: ofcom.org.uk)